Shipping & Returns

Pricing & Delivery Information

The prices displayed on this site are quoted in UK sterling, and are only valid and effective in the UK. Payments can only be made in UK sterling. Prices are exclusive of VAT at 20% (subject to government alterations). Prices quoted exclude postage and packing, which will be charged at the rates specified within the site.

We ship to the United Kingdom in line with our standard online shop postage charges. We are unable to accept International Orders via our web site. If you would like to place an order and you live outside the United Kingdom, please email us for delivery charges. Local import duties may be payable on receipt of your order.

For UK orders, goods will normally be dispatched within 24 hours and should arrive within 2-3 days.

Returns & Exchanges

Returns Policy

We will offer a refund or exchange on an unused, undamaged item within 14 days of dispatch. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

If you return an item that the company agrees is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us by registered post (this does not affect your statutory rights). If you are returning an item you believe to be faulty more than 14 days after it was dispatched to you, please email our customer service department giving your order number, date of purchase and details of the perceived before returning the item to discuss the procedure to follow.

If you are returning an item because it is unsuitable, we will only refund the cost of the returned item, and you will be liable for the postage you paid when returning the item to us. Refunds will be made to the card used to purchase the items.

Returns Procedure

To return an unwanted or damaged product to us, please contact us using our enquiry form on the contact page, or call 01767 677445 and will get in touch with you with instructions.

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